The short version: Wishfall Well has no accounts and we don't run a server. Your progress stays on your phone. The game shows ads from Google AdMob, which collects some device information to show and measure ads. You can turn off personalised ads, and you can become a Friend of the Well (no ads, the Heart Coin, a sparkly trail) to stop the in-between-runs ads.
This policy explains what information the Wishfall Well game ("the game") uses, why, and the choices you have. If anything is unclear, email us at support@pringlesolutions.co.nz.
1. Who we are
1.1Wishfall Well is made by PSL Software. PSL Software is a trading name of Pringle Solutions Limited (NZBN 9429053327314), a New Zealand company.
1.2"We", "us" and "our" means PSL Software. "You" means the person playing the game.
1.3We handle personal information in line with the New Zealand Privacy Act 2020. Where they apply to you, we also follow the UK and EU General Data Protection Regulations (GDPR).
2. What stays on your phone
2.1The game saves your progress on your phone: stardust, coins, skins, upgrades, best depths, quests, awards, your local leaderboards and your settings.
2.2This save is not sent to us. We cannot see it, and we have no copy of it.
2.3Because it only lives on your phone, uninstalling the game or clearing its data deletes your progress. You can also wipe it yourself with Settings, then Start again from scratch.
2.4We don't ask for your name, email address, phone number, contacts, photos, microphone, camera or precise location, and the game has no chat or way to message other players.
3. Advertising (Google AdMob)
3.1The game shows ads using Google AdMob. Some ads are optional: you choose to watch them for a reward, such as a Second Chance or double stardust. Others appear now and then between runs.
3.2To show, measure and protect ads, Google collects information from your phone, including your device's advertising ID, IP address (which gives an approximate location), device and app details, how you interact with ads, and crash and performance data.
3.4If you are in the UK, the European Economic Area or Switzerland, the game asks for your consent before personalised ads are shown. You can change your choice at any time in Settings, then Ad privacy options.
3.5Anywhere in the world, you can reset or delete your advertising ID, or opt out of personalised ads, in your phone's Settings, under Google, then Ads.
3.6We ask Google to keep ads in the game suitable for teenagers and older.
3.7If you become a Friend of the Well, the between-runs ads stop and the optional rewards are given to you without an ad.
4. Purchases
4.1Purchases (Friend of the Well and cosmetic coin skins) are made through Google Play. Google handles payment and keeps your payment details.
4.2We receive confirmation of what was bought so the game can unlock it. We never see your card or bank details.
4.3Restore purchases in Settings asks Google Play for your past purchases and unlocks them again.
5. Google Play Games
5.1If you choose to sign in to Google Play Games, Google shares your Play Games player ID, gamer name and avatar with the game, so your scores and achievements can appear on Google's leaderboards.
5.2Scores you submit, and your gamer name, can be seen by other players on those leaderboards. Your Play Games profile settings control who can see what.
5.3Signing in is optional. The whole game works without it.
6. Children
6.1Wishfall Well is made for players aged 13 and over. It is not directed at children under 13.
6.2We don't knowingly collect personal information from children under 13. If you're a parent or guardian and believe your child has used the game, email us and we will help with anything we can.
7. Sharing
7.1We don't sell personal information, and we don't share it with anyone other than as set out above: Google, for ads, purchases and Play Games.
7.2We may disclose information where the law requires it.
7.3Google may process information outside New Zealand, including in the United States, under its own safeguards.
8. Security
8.1Information the game sends to Google is encrypted in transit.
8.2Your save file stays in the game's private storage on your phone, which other apps can't read.
9. Your choices and rights
9.1You can ask us what personal information we hold about you and ask us to correct it. Because the game doesn't send us your save or any personal details, in most cases we will hold none.
9.2To delete your game data, use Start again from scratch or uninstall the game. To manage ad data, use the options in clause 3, or contact Google.
9.3If you're unhappy with how we've handled a privacy matter, tell us first and we'll work through it with you. You can also complain to the Office of the Privacy Commissioner (privacy.org.nz), or, in the UK or EU, your local data protection authority.
10. Changes to this policy
10.1If we change how the game uses information, we will update this policy and change the date at the top. If a change is significant, we will also mention it in the game's update notes.
11. Contact